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Office - (704) 257-7222
After Hours - (980) 475-9228
Email - support@abounceforallages.com

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Frequently Asked Questions
Most common questions are answered below. We tried our best to cover anything you might need but if you have further questions, please feel free to contact us.

 
Does the rental price include setup and delivery of the inflatable party rental?
Yes, although additional fees may apply for areas farther out. Remember prices do not include sales tax.
 
Does A Bounce For All Ages deliver party rentals to other cities?
Yes, but once again please be aware that due to gas prices always changing and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
 
When do you set up your party rental equipment?
We typically set up anywhere from 1-3 hours prior to the start of your Event. However, due to delivery schedules, these times can vary. We will give you an hour window within a few days of your Event. We also guarantee to be set up by the start of your Event!
 
We have rented some really dirty jumps from other companies in the past. Are they always that dirty?
No. Like you, we have also rented some really dirty jumps from other local companies. We are committed to providing a clean bounce house from the moment you step in. A Bounce For All Ages cleans and disinfects each Inflatable in our warehouse so you can be confident that our products will be clean and sanitized.
 
Do we have to keep the inflatable party rental plugged in the entire time?
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That is why we require an outlet within 50 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
 
What about parks? Do you set up party rentals at parks? Do parks have electricity?
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a resonable cost. Also, parks are first come, first serve so get your spot early in the day.
 
What payments do you take?
We accept most major credit cards, cash and company/business checks. We do NOT accept personal checks. Please keep in mind that all rentals must be paid in full 7 days prior to the start of the Event. So if you are mailing a check, please plan accordingly.
 
What if we need to cancel?
Please check out our policies page for details.
 
Do you require a deposit?
Yes all orders require a $100 Credit Card deposit. Deposits are fully refundable if you cancel your order 7 days prior to your rental date. If you cancel less than 7 days prior to your rental but no less than 48 hours, you will be given a raincheck that is good for 1 year.
 
How big are the Bounce Houses?
Most of our Bounce Houses are 15x15, but our combos vary. Please note the space required for each jump (listed near the pictures) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can not rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
 
What surfaces do you set up on?
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can not set up on any type of rocks or roots as the constant rubbing will wear through the vinyl jumps.
 
Are we responsible for the unit if it gets a tear or damaged in any way?
Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We do not want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
 
Is it appropriate to tip drivers for excellent service?
Although our drivers never expect tips, they sure do appreciate being tipped when they've done their job well. They work very hard all day, and tipping is a great way to let them know that you're happy with the job they've done!
 
How long do we keep the Inflatable?
All Inflatable rentals vary depending on the day and inflatable you rent. We guarantee that your inflatable will be delivered prior to the start of your event and picked up after the event. We ask that you are flexible in your availability since we may have to set up much earlier or pick up later than your party times. However, in most cases, we will work with you on your desired times.
 
Can we keep the inflatables overnight?
Typically we do not allow this. Due to the risk involved and the cost of the inflatables, it is in the best interest of all parties not have leave overnight. However, in some cases it must be done and in those cases, you will be required to sign an overnight waiver and there may also be additional costs involved. We will discuss this prior to booking any rental that is needed overnight. This is also subject to availability.


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